Customer Care

At Best & Bloom, every order is prepared with love and attention — from the arrangement of everlasting florals to the final ribbon-tie.

If you have any questions about your order, delivery, returns, or need a little extra help choosing the right piece, we’re here to help. Whether you're sending a gift or treating your own home, we want it to feel special from the moment you browse to the moment it arrives.

Dispatch Times

Every order is lovingly arranged and prepared by hand. As a small business, our usual dispatch time is 1–2 working days, although this may be slightly longer during holidays or particularly busy periods. We’ll always keep our Dispatch Times page updated, so you can check the latest turnaround before placing your order.

Free UK Shipping & Returns

We offer free standard UK shipping and one complimentary return per customer. This helps to give our customers an added layer of assurance, while as a small business, helping us keep our packaging and delivery service high quality and preventing our bouquets from being treated as a try-at-home service.

You can read our full Dispatch, Shipping and Returns policies below.